Use the Ask A&E app to check whether you need to go to an A&E department. You should only attend A&E for life threatening situations (e.g. loss of consciousness, persistent chest pain, breathing difficulties, severe bleeding or severe allergic reactions).

A&E departments are available here:

• Good Hope Hospital 
• Heartlands Hospital
• Queen Elizabeth Hospital (no Children's A&E available)
• Birmingham Children's Hospital (children's A&E only).

Always call 999 in an emergency or visit your nearest A&E.

People seeking help with dental problems should contact their dental practice as normal for appointments and advice. 

For out of hours advice, please contact NHS 111. NHS111 will refer patients to the urgent care providers who will then clinically triage and book appointments as necessary. Services will be available 9am to 1pm.

Most practices are also offering telephone or video-link consultations and can prescribe pain killers and antibiotics if needed. You can read the Access to NHS Dentistry - patient leaflet.

Your GP practice is open as normal, but certain measures are still place to ensure vulnerable patients are kept safe.

GP services remain very busy, delivering more appointments than ever before.

Telephone your GP practice and you will be advised accordingly and will receive a telephone or video appointment. Following this you will be advised of the next steps.

If you’re looking to order repeat prescriptions, you don’t need to call your GP practice to do this. You can now do this online or through the NHS App. Download the NHS App.

GP practices across Birmingham and Solihull are open. Practice staff, including GPs, nurses and physiotherapists, continue to provide you with care and treatment, delivering consultations in-person, over-the-phone and via video. Hear from a Sollihull-based GP and find out how practice staff are keeping patients and staff safe from COVID-19.

Find your nearest GP practice here.

Online access

Online help is available from your GP practice. Whether you use a smartphone, tablet or computer, you can now access online help from your GP practice website For more information or to find your GP practice website click here

Throughout our Integrated Care System, a variety of partners work together across a complex health and care landscape, including hospital trusts.

Our Integrated Care Board (ICB) is responsible for commissioning (buying) health services for our patients such as planned hospital care, rehabilitative care, and urgent and emergency care.

Find out more about our local hospitals here.

Need to order a repeat prescription? The NHS App is a simple and secure way to access a range of NHS services, including ordering repeat prescriptions, and managing GP and hospital appointments.  Learn more here.

Phone

If you need urgent medical help but it's not an emergency, contact 111 first, and they will be able to advise on the service you need or book you into A&E. Call 111 or go  111.nhs.uk

Online

There’s an easier way to get urgent care. Instead of going to A&E, get help via your smartphone, tablet or computer at NHS 111 online: You’ll get the advice you need and an A&E timeslot will be booked for you if you need to be seen straight away.

To access urgent care or urgent treatment centres, you will need to call NHS 111 or visit NHS 111 online first to speak to a professional who, if appropriate, can make an appointment for you.

Erdington Urgent Treatment Centre

Stockland Green Primary Care Centre, 192 Reservoir Road, Erdington, Birmingham B23 6DJ

Solihull Urgent Treatment Centre

Lode Lane, Solihull, B91 2JL

South Birmingham GP Urgent Treatment Centre

15 Katie Road, Selly Oak, Birmingham, B29 6JG

Summerfield Urgent Care Centre

First floor, 134 Heath Street, Winson Green, Birmingham, B18 7AL

Warren Farm Urgent Care Centre

Warren Farm Road, Kingstanding, Birmingham, B44 0PU

Washwood Heath Urgent Care Centre

Clodeshall Road, Washwood Heath, Birmingham, B8 3SN

Here you can find a number of advocacy resources and support agencies which patients, relatives and carers can access across Birmingham and Solihull.

Throughout the Coronavirus pandemic, we have faced a tragic loss of life, often under very difficult circumstances. Bereaved people may have to deal with increased trauma, and may be cut off from some of their usual support network.

Those who are already struggling with bereavement, or whose relatives or friends die through other causes, will also be affected.

If you are in need of support, there is help available. Please call 0121 687 8010.

The opening hours for the telephone support are:

• Monday, Wednesday, Friday: 9.00am - 5.00pm
• Tuesday, Thursday:  9.00am - 8.00pm
• Saturday and Sunday:  12.00pm - 5.00pm (from 1 June 2020)

You can also access support via email at: support@crusebirmingham.co.uk

Most cases of respiratory illness in children aren't serious and clear up within 2-3 weeks, but the symptoms can be worrying. Learn when you should seek help here. Further information can be found here.

Domestic abuse is an incident or pattern of incidents of controlling, coercive, threatening, degrading and violent behaviour, including sexual violence.

A range of resources and support is available for domestic abuse survivors, which can be found here.

If you are worried about your drug and alcohol use, or someone else’s, visit Change Grow Live. Change Grow Live also has a Prevent app.

Your local pharmacist is an expert in medicine. They can offer clinical advice and help you with a range of minor health concerns, including sore throats, tummy trouble, and aches and pains. Find out more here.

A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull. This support is available to local people of all ages as well as keyworkers.

People of all ages in England are able to access local crisis services directly by calling 111 and selecting the mental health option. Calls will be answered by a trained mental health professional who will be able to quickly assess the situation and determine whether an urgent referral is required. 

In Birmingham and Solihull, those already engaging with mental health services are asked to continue to contact their existing service. Contact telephone numbers will be in care plans and treatment plan letters.

Those seeking advice and information for people experiencing mental health difficulties and not a mental health crisis, are encouraged to call the Birmingham Mind Mental Health Helpline (0121 262 3555; Freephone 0800 915 9292), open 9am to 11pm every day. If you’re reluctant to speak on the phone, we also offer a live chat option, which is available at Birmingham Mind between 10am to 9pm every day.

Other services

Other mental health support available locally

You can look after many minor illnesses and injuries with over-the-counter medicines and supplies from your pharmacist or supermarket. Check that you have basics at home, such as paracetamol and antihistamine, plus a first-aid kit. Learn more here.

Some of umbrella clinics, including Whittall Street, are open for pre-booked telephone appointments only. They are not seeing walk-in patients at this time so do not turn up in-person without an appointment.

If you have symptoms of an STI, need emergency or routine contraception, or have any sexual health concerns and need to speak to somebody, please call 0121 237 5700 (Monday to Thursday: 9am–6:30pm / Friday: 9am–4:30pm / Saturday: 10am–4pm).

Further information is available on the Umbrella website.